Please read this privacy policy carefully by accessing or using
the website, you agree to be bound by the terms described
herein and all the terms incorporated by reference. If you do not agree
to all of these terms,
do not use the website.
1. Purpose:
1.1. This
privacy policy (“Privacy Policy”) applies to the use of domain name https:// www.sahicare.com/,
an internet based platform (“Website”) and Sahicare, a
mobile application (“App”), is owned
and operated by M/s. Cellova Lifesciences, a company duly incorporated under the provisions of the Companies Act,
having the registered address at Unit No-01, Plot No-570 Vishwakarma Colony, Maliwara, Ghaziabad, Uttar Pradesh 201001 (“www.sahicare.com” or “We” or “Us” or “Our” or “Company”).
1.2. www.sahicare.com is available only to such
natural persons who have agreed to the Terms of Use and Privacy Policy after obtaining due registration, in
accordance with the procedure as determined
by www.sahicare,in, from time to time and such Terms of Use, read together with
the Privacy Policy, that govern your
purchase and use of the products and services from www.sahicare.com,
constitute a legally
binding contract, between
you (“You” or “Your” or
1.3. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the
nature of our business. While We try our
best to provide security that is commensurate with the industry standards,
because of the inherent
vulnerabilities of the internet, we cannot ensure or warrant complete security
of all information that is
being transmitted to Us by You.
1.4. This
Privacy Policy shall apply to the use of the Website/App by all User.
Accordingly, a condition of each User's
use of and access to the Website/App and to the other services provided by www.sahicare.com
to Users is their acceptance of this Privacy Policy.
Every User is required to read and
understand the provisions set out herein prior to submitting any Sensitive
Personal Data or Information to www.sahicare.com, failing which they are required
to leave the Website/App immediately.
1.5. This
Privacy Policy is published in compliance of the Information Technology Act,
2000 and the rules, regulations,
guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices
and Procedures and Sensitive Personal Data or
Information) Rules, 2011.
1.6. The purpose
of this privacy policy statement
is to explain to you what personal
information We collect from
your visit(s) to our Website, and how We protect the information that you provide to us when you use our Website.
You can be assured that www.sahicare.com
will use such information sensibly and carefully, and only in accordance with this privacy
statement.
1.7. This Privacy
Policy is effective from April 1, 2021.
1.8. Any information that you provide
to www.sahicare.com is subject
to our Privacy Policy.
2. User Consent:
2.1. By
accessing the Website/App and whenever You submit any information to www.sahicare.com,
or use products and services offered by the Website/App,
you agree to be bound by the terms of
this Privacy Policy.
2.2. As
part of providing our services to you, we may need to send routine
communications to you, such as order
transaction emails and other administrative messages through email and notifications posted on the Website or
through other means available, including text and other forms of messaging. Though we prefer to communicate with our
Users via email, as may be deemed
necessary, you agree to receive our phone calls, related to your orders/request
on www.sahicare.com.
2.3. We
may periodically send emails about new products, special offers or other
information, which You may find it interesting and beneficial as well. If You do not wish to receive
promotional information from
Us, you can, at any time, choose to opt out of receiving www.sahicare.com promotional
e-newsletters. To unsubscribe from our e-newsletters, you can follow the
directions included at the
e-newsletter
2.4. You
must ensure to provide Us with Your correct and up-to-date personal
information. This will allow us to
contact You for further correspondences with respect to your order at www.sahicare.com
We are not responsible for any inaccurate information You
provide to Us, which may affect
Your shopping experience on Our Website/App.
2.5. If,
at any time, you want to access, update, modify or remove any of your account
information at www.sahicare.com, you may do so by clicking “My
Profile” tab, and then review/change your sensitive personal information as you want it to be.
2.6. www.sahicare.com may, in future, request other
optional information from you to customize the Website/App to deliver personalized
service to our Users.
3. Personal Information Collected by www.sahicare.com:
3.1. We do not automatically collect your personally identifiable information.
3.2. We collect
information from You only when:
1. As
a new User, when you register/create an account, place your order, or upload
your medical prescription at www.sahicare.com;
2.
As
an Existing Customer,
when you update
your existing profile
on www.sahicare.com;
3. When you sign up for e-newsletters at www.sahicare.com;
4. When
you use Refer & Earn programme, Contact Us, or submit your testimonials at www.sahicare.com.
3.3. As part of using the Website/App, we may collect
the following information from You:
1. Name
2. User ID
3. Email address
4.
Billing/Shipping Address
(including country and ZIP/ postal
code)
5. Gender
6. Age
7. Phone number
8.
Password chosen by User
9. Valid financial
information
10.
Other
details as You may volunteer
3.4. During your visit to our Website,
We may automatically receive technical information about your computer/device, including your IP
address, your computer operating system, time-zone, browser type and browser plug-in details, due to the
communication protocol settings on the Internet.
3.5. www.sahicare.com may also receive and/or hold
information about the User’s browsing history
including the URL of the site that the User visited prior to visiting the
website as well as the Internet
Protocol (IP) address of each User's computer (or the proxy server a User used
to access the World Wide Web), User's
computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website
uses temporary cookies to store certain
data (that is not Sensitive Personal Data or Information) that is used by www.sahicare.com
and its service providers for the technical
administration of the Website/App, research and development, and for User administration.
3.6. www.sahicare.com does not knowingly collect
Personal Information from children
3.7. When
you browse our Website, We may also collect information regarding the pages you viewed, the web addresses from which you
arrive or click through to, time spent on certain pages, download errors and page response times. All these information
help us analyse Customers' trends and preferences,
and thus assist us in improving
our service.
4. Purpose For Which Your Information May Be Used:
4.1. www.sahicare.com will retain user information only to the extent it is necessary
to provide its services
to the Users. The information collected from You may be used for various
business and regulatory purposes including but not limited to the following:
1. Registration of the User on the Website;
2. Processing
the User’s orders / requests and provision of services by the www.sahicare.com or its affiliates or other third party service
providers (including provision of safe services);
3.
Completing transactions with Users effectively and billing for the products/ services provided;
4. Technical administration and customization of Website;
5.
Ensuring that the Website
content is presented
to the Users in an effective manner;
6. Delivery of personalized information and target advertisements to the User;
7. Improvement of Services, features
and functionality of the Website;
8.
Research and development and for User administration (including conducting user surveys);
9. Non-personally
identifiable information, exclusively owned by www.sahicare.com
may be used in
an aggregated or non-personally identifiable form for internal research,
statistical analysis and business
intelligence purposes including those for the purposes of determining the number of visitors and transactional details,
and www.sahicare.com may sell or
otherwise transfer such research,
statistical or intelligence data in an aggregated or non-personally
identifiable form to third parties
and affiliates;
10. Dealing
with requests, enquiries, complaints or disputes and other customer care
related activities including those
arising out of the Users’ request of the Services and all other general administrative and business purposes;
11. In
case of any contests conducted by www.sahicare.com
in which the User participates, the User Information may be used for prize fulfilment and other aspects
of any contest or similar
offering;
12. Communicate
any changes in our services or this Privacy Policy or the Terms of Use to the Users;
13.
Verification of identity of Users and perform checks
to prevent frauds;
and
14.
Investigating, enforcing, resolving
disputes and applying our Terms of Use and Privacy Policy, either
ourselves or through third
party service providers.
5. With Whom We Share Your Information:
5.1. We
do not sell, rent or exchange your any personally identifiable information that
You provide to Us through this
Website with any third party for commercial reasons. However, We engage trusted online payment service
partners to perform payment processing and authorization
services (for net banking or credit/debit card validation). Through your use of
the www.sahicare.com services, you consent to our collection and transfer of your information to our payment
service partner websites and third-party service
providers.
5.2. As
with any business, it is possible that as our business develops, we might sell
or buy other businesses or assets. In
such transactions, User/Customer information is typically one of the transferred business assets. Accordingly,
if www.sahicare.com, or
substantially all of our assets, is acquired
by a third party, such information may be one of the assets that is transferred
or acquired by a third party. Under
such circumstances, www.sahicare.com would, to the
extent possible, require the
acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur,
and that any acquirer of www.sahicare.com
may continue to process
your personal information as set
forth in this Privacy Policy.
6. Who Has Access to Your Information:
6.1. Your
personally identifiable information can be accessed only on a need-to-know
basis by certain www.sahicare.com employees who are designated to
carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
7. How We Use Cookies:
7.1. "Cookies"
are small pieces of information placed by a website onto Your computer/mobile/tablet hard drive. Cookies
do not collect any sensitive personal information from You. We use cookies to analyse data about Our web page
traffic, which helps Us save your preferences
for your future visits. This allows Us to customise Our website according to
your interests, which will enable us
to deliver a more personalised service to Our Users. You may choose to accept or decline cookies.
Please be aware that by declining cookies You may be unable to use Our website to its
fullest capability.
8. Links to Third Party Advertisements:
8.1. The
links to third-party advertisements, third party websites or any third-party
electronic communication services
(“Third Party Links”) may be provided on the Website/App which are operated by third parties and are not
controlled by, or affiliated to, or associated with www.sahicare.com unless expressly specified on the Website.
8.2. If you access any such Third-Party Links, we request
you review the website’s privacy
policy.
We are not responsible for the policies
or practices of Third-Party Links.
9. Security Policy
9.1. We
guarantee that all Your personal information with Us is secure. www.sahicare.com takes careful precaution to protect Our User’s personal information
from unauthorised access, improper
use or disclosure or unauthorised modification. To prevent unauthorised access,
We have put in place the latest
industry-standard security technology and procedures to safeguard the information we collect online. Your
personal information is encrypted and is protected with [encryption details] software, which encrypts all information
you input. We store your personally identifiable
information on the computer servers placed in a secure environment. Even though We have taken significant steps to protect
your personally identifiable information, no company, including our Website/App, can fully eliminate security risks
associated with personal information.
You hereby acknowledge that www.sahicare.com
is not responsible for any intercepted information sent via the internet, and you hereby
release us from any and all claims arising out of or related
to the use of intercepted information in any unauthorized manner
10. Maintain Confidentiality of Your Prescription:
10.1. We
understand the confidential nature of the prescription you provide us to
process your medication order and we treat your prescription as a protected
information.
11. Users Right To Their Personal Information:
11.1. All
the information provided to www.sahicare.com
by a User, including any sensitive personal data or information, is voluntary. User has the right
to withdraw his/ her/ its consent at any
time, in accordance with the terms of this Privacy Policy and the Terms of Use,
but please note that withdrawal
of consent will not be retroactive.
11.2. Users
can access, modify, correct and delete the Personal Information provided by
them which has been voluntarily given
by the User and collected by www.sahicare.com
in accordance with
this Privacy Policy and Terms of Use. However, if the User updates his/ her
information, www.sahicare.com
may keep a copy of the information which User originally
provided to www.sahicare.com
in its archives. In case the User seeks to update or
correct, his/ her personal information, the User may exercise these
rights by clicking
the My Profile in the Website/App.
11.3. If
a User has inadvertently submitted any personal information to www.sahicare.com prior to reading the Privacy Policy and Terms of Use, and such User
does not agree with the manner in which
such information is collected, stored or used, then such User can ask www.sahicare.com, by sending an email to support@sahicare.com
containing the rectification required, whether www.sahicare.com
is keeping personal information about such User, and
every User is also entitled to
require www.sahicare.com to delete and
destroy all such information relating to such
User (but not other Users) in its possession.
11.4. In
case the User does not provide his/ her information or consent for usage of
personal information or subsequently withdraws his/ her consent
for usage of the personal
information so collected, www.sahicare.com
reserves the right to discontinue the services for which
the said information was sought.
12. Miscellaneous:
12.1. www.sahicare.com does not exercise control over
the sites displayed as search results or links
from within its services. These other sites may place their own cookies or
other files on the Users' computer,
collect data or solicit Personal Information from the Users, for which www.sahicare.com
is not responsible or liable. Accordingly, www.sahicare.com does not make any representations concerning the privacy
practices or policies of such third parties or terms of use of such websites, nor does www.sahicare.com
guarantee the accuracy, integrity, or quality of the information, data, text, software,
sound, photographs, graphics, videos, messages or other materials available on such websites. www.sahicare.com
encourages the User to read the privacy policies
of that website.
12.2. www.sahicare.com shall not be responsible in any
manner for the authenticity of the Personal
Information or Sensitive Personal Data or Information supplied by the User to www.sahicare.com.
If a User provides any information that is untrue,
inaccurate, not current or incomplete
(or becomes untrue, inaccurate, not current or incomplete), or www.sahicare.com has reasonable grounds to suspect that such information is untrue,
inaccurate, not current or incomplete,
www.sahicare.com has the right
to suspend or terminate such account at its sole discretion.
12.3. www.sahicare.com shall not be responsible for
any breach of security or for any actions of
any third parties that receive Users' Personal Information or events
that are beyond the reasonable
control of www.sahicare.com including,
acts of government, computer hacking, unauthorized
access to computer data and storage device, computer crashes, breach of
security and encryption, etc.
12.4. The
User is responsible for maintaining the confidentiality of the User's account
access information and password. The
User shall be responsible for all uses of the User's account and password, whether authorized by the User.
The User shall immediately notify www.sahicare.com of
any actual or suspected unauthorized use of the User's account
or password.
12.5. www.sahicare.com will communicate with the Users
through email and notices posted on the
Website or through other means available through the Service, including text
and other forms of messaging. The
Users can ask www.sahicare.com, by sending an
email to support@sahicare.com containing the rectification required.
13. Changes in Privacy Policy:
13.1. www.sahicare.com may update this Privacy Policy
at any time, with or without advance notice.
We urge you to review it periodically to ensure that you agree with any such
changes that we make. We will make
best efforts to inform you of any important amendments by e-mail, message on the Website or notification in
Your Account. However, it is your responsibility to check the Policy
regularly to ensure
that you agree
with it and your continued
use of the Website will be deemed to be your acceptance of
any changes that we make even if the same are not informed to You by
www.sahicares.com
13.2. If a User uses the Website/App, such User hereby
provides his/ her consent to the changed
Privacy Policy practices.
14. Contact Information:
14.1. If
you have questions about this Privacy Policy, please contact our customer
service at support@sahicare.com or call 0120-4320240
15. Grievance Officer:
15.1. In
accordance with Information Technology Act 2000 and rules made there under, the
name and contact details of the Grievance Officer are provided below:
Mayank Goel Cellova
Lifesciences.
Unit No-01, Plot No-570, Vishwakarma Colony, Maliwara,
Ghaziabad, Uttar Pradesh-201001. mayank@sahicare.com
Ph# +919873728842
Timing: On all Monday to Friday between 10am and 7pm except public
holidays.
