Please read this privacy policy carefully by accessing or using the website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website.
1. Purpose:
1.1. This privacy policy (“Privacy Policy”) applies to the use of domain name https:// www.sahicare.com/, an internet based platform (“Website”) and Sahicare, a mobile application (“App”), is owned and operated by M/s. Cellova Lifesciences, a company duly incorporated under the provisions of the Companies Act, having the registered address at Unit No-01, Plot No-570 Vishwakarma Colony, Maliwara, Ghaziabad, Uttar Pradesh 201001 (“www.sahicare.com” or “We” or “Us” or “Our” or “Company”).
1.2. www.sahicare.com is available only to such natural persons who have agreed to the Terms of Use and Privacy Policy after obtaining due registration, in accordance with the procedure as determined by www.sahicare,in, from time to time and such Terms of Use, read together with the Privacy Policy, that govern your purchase and use of the products and services from www.sahicare.com, constitute a legally binding contract, between you (“You” or “Your” or
1.3. We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While We try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to Us by You.
1.4. This Privacy Policy shall apply to the use of the Website/App by all User. Accordingly, a condition of each User's use of and access to the Website/App and to the other services provided by www.sahicare.com to Users is their acceptance of this Privacy Policy. Every User is required to read and understand the provisions set out herein prior to submitting any Sensitive Personal Data or Information to www.sahicare.com, failing which they are required to leave the Website/App immediately.
1.5. This Privacy Policy is published in compliance of the Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1.6. The purpose of this privacy policy statement is to explain to you what personal information We collect from your visit(s) to our Website, and how We protect the information that you provide to us when you use our Website. You can be assured that www.sahicare.com will use such information sensibly and carefully, and only in accordance with this privacy statement.
1.7. This Privacy Policy is effective from April 1, 2021.
1.8. Any information that you provide to www.sahicare.com is subject to our Privacy Policy.
2. User Consent:
2.1. By accessing the Website/App and whenever You submit any information to www.sahicare.com, or use products and services offered by the Website/App, you agree to be bound by the terms of this Privacy Policy.
2.2. As part of providing our services to you, we may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Users via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on www.sahicare.com.
2.3. We may periodically send emails about new products, special offers or other information, which You may find it interesting and beneficial as well. If You do not wish to receive promotional information from Us, you can, at any time, choose to opt out of receiving www.sahicare.com promotional e-newsletters. To unsubscribe from our e-newsletters, you can follow the directions included at the e-newsletter
2.4. You must ensure to provide Us with Your correct and up-to-date personal information. This will allow us to contact You for further correspondences with respect to your order at www.sahicare.com We are not responsible for any inaccurate information You provide to Us, which may affect Your shopping experience on Our Website/App.
2.5. If, at any time, you want to access, update, modify or remove any of your account information at www.sahicare.com, you may do so by clicking “My Profile” tab, and then review/change your sensitive personal information as you want it to be.
2.6. www.sahicare.com may, in future, request other optional information from you to customize the Website/App to deliver personalized service to our Users.
3. Personal Information Collected by www.sahicare.com:
3.1. We do not automatically collect your personally identifiable information.
3.2. We collect information from You only when:
1. As a new User, when you register/create an account, place your order, or upload your medical prescription at www.sahicare.com;
2. As an Existing Customer, when you update your existing profile on www.sahicare.com;
3. When you sign up for e-newsletters at www.sahicare.com;
4. When you use Refer & Earn programme, Contact Us, or submit your testimonials at www.sahicare.com.
3.3. As part of using the Website/App, we may collect the following information from You:
1. Name
2. User ID
3. Email address
4. Billing/Shipping Address (including country and ZIP/ postal code)
5. Gender
6. Age
7. Phone number
8. Password chosen by User
9. Valid financial information
10. Other details as You may volunteer
3.4. During your visit to our Website, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.
3.5. www.sahicare.com may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by www.sahicare.com and its service providers for the technical administration of the Website/App, research and development, and for User administration.
3.6. www.sahicare.com does not knowingly collect Personal Information from children
3.7. When you browse our Website, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyse Customers' trends and preferences, and thus assist us in improving our service.
4. Purpose For Which Your Information May Be Used:
4.1. www.sahicare.com will retain user information only to the extent it is necessary to provide its services to the Users. The information collected from You may be used for various business and regulatory purposes including but not limited to the following:
1. Registration of the User on the Website;
2. Processing the User’s orders / requests and provision of services by the www.sahicare.com or its affiliates or other third party service providers (including provision of safe services); 3. Completing transactions with Users effectively and billing for the products/ services provided;
4. Technical administration and customization of Website;
5. Ensuring that the Website content is presented to the Users in an effective manner;
6. Delivery of personalized information and target advertisements to the User;
7. Improvement of Services, features and functionality of the Website;
8. Research and development and for User administration (including conducting user surveys);
9. Non-personally identifiable information, exclusively owned by www.sahicare.com may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and www.sahicare.com may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates; 10. Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
11. In case of any contests conducted by www.sahicare.com in which the User participates, the User Information may be used for prize fulfilment and other aspects of any contest or similar offering; 12. Communicate any changes in our services or this Privacy Policy or the Terms of Use to the Users;
13. Verification of identity of Users and perform checks to prevent frauds; and
14. Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers.
5. With Whom We Share Your Information:
5.1. We do not sell, rent or exchange your any personally identifiable information that You provide to Us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners to perform payment processing and authorization services (for net banking or credit/debit card validation). Through your use of the www.sahicare.com services, you consent to our collection and transfer of your information to our payment service partner websites and third-party service providers.
5.2. As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User/Customer information is typically one of the transferred business assets. Accordingly, if www.sahicare.com, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, www.sahicare.com would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of www.sahicare.com may continue to process your personal information as set forth in this Privacy Policy.
6. Who Has Access to Your Information:
6.1. Your personally identifiable information can be accessed only on a need-to-know basis by certain www.sahicare.com employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
7. How We Use Cookies:
7.1. "Cookies" are small pieces of information placed by a website onto Your computer/mobile/tablet hard drive. Cookies do not collect any sensitive personal information from You. We use cookies to analyse data about Our web page traffic, which helps Us save your preferences for your future visits. This allows Us to customise Our website according to your interests, which will enable us to deliver a more personalised service to Our Users. You may choose to accept or decline cookies. Please be aware that by declining cookies You may be unable to use Our website to its fullest capability.
8. Links to Third Party Advertisements:
8.1. The links to third-party advertisements, third party websites or any third-party electronic communication services (“Third Party Links”) may be provided on the Website/App which are operated by third parties and are not controlled by, or affiliated to, or associated with www.sahicare.com unless expressly specified on the Website.
8.2. If you access any such Third-Party Links, we request you review the website’s privacy policy.
We are not responsible for the policies or practices of Third-Party Links.
9. Security Policy
9.1. We guarantee that all Your personal information with Us is secure. www.sahicare.com takes careful precaution to protect Our User’s personal information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, We have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with [encryption details] software, which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though We have taken significant steps to protect your personally identifiable information, no company, including our Website/App, can fully eliminate security risks associated with personal information. You hereby acknowledge that www.sahicare.com is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner
10. Maintain Confidentiality of Your Prescription:
10.1. We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.
11. Users Right To Their Personal Information:
11.1. All the information provided to www.sahicare.com by a User, including any sensitive personal data or information, is voluntary. User has the right to withdraw his/ her/ its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retroactive.
11.2. Users can access, modify, correct and delete the Personal Information provided by them which has been voluntarily given by the User and collected by www.sahicare.com in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/ her information, www.sahicare.com may keep a copy of the information which User originally provided to www.sahicare.com in its archives. In case the User seeks to update or correct, his/ her personal information, the User may exercise these rights by clicking the My Profile in the Website/App.
11.3. If a User has inadvertently submitted any personal information to www.sahicare.com prior to reading the Privacy Policy and Terms of Use, and such User does not agree with the manner in which such information is collected, stored or used, then such User can ask www.sahicare.com, by sending an email to support@sahicare.com containing the rectification required, whether www.sahicare.com is keeping personal information about such User, and every User is also entitled to require www.sahicare.com to delete and destroy all such information relating to such User (but not other Users) in its possession.
11.4. In case the User does not provide his/ her information or consent for usage of personal information or subsequently withdraws his/ her consent for usage of the personal information so collected, www.sahicare.com reserves the right to discontinue the services for which the said information was sought.
12. Miscellaneous:
12.1. www.sahicare.com does not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on the Users' computer, collect data or solicit Personal Information from the Users, for which www.sahicare.com is not responsible or liable. Accordingly, www.sahicare.com does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does www.sahicare.com guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. www.sahicare.com encourages the User to read the privacy policies of that website.
12.2. www.sahicare.com shall not be responsible in any manner for the authenticity of the Personal Information or Sensitive Personal Data or Information supplied by the User to www.sahicare.com. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or www.sahicare.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, www.sahicare.com has the right to suspend or terminate such account at its sole discretion.
12.3. www.sahicare.com shall not be responsible for any breach of security or for any actions of any third parties that receive Users' Personal Information or events that are beyond the reasonable control of www.sahicare.com including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
12.4. The User is responsible for maintaining the confidentiality of the User's account access information and password. The User shall be responsible for all uses of the User's account and password, whether authorized by the User. The User shall immediately notify www.sahicare.com of any actual or suspected unauthorized use of the User's account or password.
12.5. www.sahicare.com will communicate with the Users through email and notices posted on the Website or through other means available through the Service, including text and other forms of messaging. The Users can ask www.sahicare.com, by sending an email to support@sahicare.com containing the rectification required.
13. Changes in Privacy Policy:
13.1. www.sahicare.com may update this Privacy Policy at any time, with or without advance notice. We urge you to review it periodically to ensure that you agree with any such changes that we make. We will make best efforts to inform you of any important amendments by e-mail, message on the Website or notification in Your Account. However, it is your responsibility to check the Policy regularly to ensure that you agree with it and your continued use of the Website will be deemed to be your acceptance of any changes that we make even if the same are not informed to You by www.sahicares.com
13.2. If a User uses the Website/App, such User hereby provides his/ her consent to the changed Privacy Policy practices.
14. Contact Information:
14.1. If you have questions about this Privacy Policy, please contact our customer service at support@sahicare.com or call 0120-4320240
15. Grievance Officer:
15.1. In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mayank Goel Cellova Lifesciences.
Unit No-01, Plot No-570, Vishwakarma Colony, Maliwara, Ghaziabad, Uttar Pradesh-201001. mayank@sahicare.com Ph# +919873728842
Timing: On all Monday to Friday between 10am and 7pm except public holidays.
