1. Refund, Return And Cancellation Policy:
Refund Policy
a. You
received a defective item;
b. The ordered
item(s) is lost or damaged
during transit;
c. The ordered
item(s) is past its
expiry date
1.2 The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit
Card or Net Banking, please allow 7 to 10 working days for the credit to appear
in your account. While We regret any
inconvenience caused by this time frame, it is the bank's policy that delays the refund timing,
and We have no control
over that. If the mode of refund is by Wallets, credit
should be available within
24 hours.
How to Request a Refund:
1.3 To request
a refund, email Us, within
3 days of receipt, Your order details,
including the reason
why You are requesting a refund. You can also raise a request on our
website/App. The Company may also require You to upload
pictures of the product(s) received
in order to process the refund.
1.4 Company will verify the request within
3 working days from the time of receipt of your request.
Once the claim is verified as
genuine and correct, www.sahicare.com will initiate
the refund process. In case of refund, www.sahicare.com may also initiate the collection process
in which case You
will be required to pack the product(s) in the original manufacturer’s packing
for collected by www.sahicare.com.
Return Policy:
1. Product(s) does not match
Your order.
2. Product(s) delivered
are past the expiry date.
3.
Product(s) delivered are damaged
in transit.
1.7 If
You have received a damaged product, do not accept the delivery of the product.
If after opening the package You
discover that the product(s) is damaged, the same may be returned for refund or replacement. www.sahicare.com does not promise a replacement
for all the product(s) as it will
depend on the availability of the said product(s). In such cases, refund will
be offered to You.
1.8 www.sahicare.com will not accept liability for such delivery
issues if You fail to notify Us within 1 working
days of receipt.
1.9 In
case You to want to return a product or products that are not defective, We may
allow the return of unopened,
unused products after deducting
a 20% restocking charge, provided
You notify us of such return within 3 days of
receipt. www.sahicare.com will not
accept returns if You fail to notify within
3 days of receipt.
1.10. Returns are subject to the below conditions:
1. Wrong ordering
of product(s) does not qualify
for returns.
2. Batch number of the product(s) being returned should
match as mentioned
on the invoice.
3. Returns arising
out of change in prescription does not qualify
for returns.
4.
Product(s) being returned should
compulsorily be in their original
manufacturer’s packaging i.e.,
with original price tags, labels, bar-code
and invoice; and
5.
Partially used or consumed
product(s) does not qualify for returns.
Return Policy Exceptions:
1.11 Certain
category of products are not returnable. The details of the non-returnable
products are mentioned below:
|
Category
|
Type of products
|
|
Healthcare devices and products
|
Injections, Surgical, Health Monitor, Ortho
Support.
|
|
Medicines
|
Temperature sensitive products (Cold Chain
Products)
|
|
Medicines
|
For
which Patient Assistance Program has been
utilized
|
1.12 www.sahicare.com does not offer replacements or
exchanges of the above non-returnable products.
Also, www.sahicare.com reserves the
right to refuse returns or refunds for certain
products, as marked in the respective product pages as “Note: This item
cannot be returned for a refund or exchange”
Return Process:
1.13 To
request a return, email Us, within 3 working days of receipt, your order
details, including the reason
why You are requesting a return. The www.sahicare.com may also require You to upload
pictures of the products received to process the return.
1.14 Company
will verify the request within 3 working days from the time of receipt of your request. Once the claim is verified as
genuine and correct, www.sahicare.com will initiate
the collection of the product(s) to
be returned. You will be required to pack the product(s) in the original
manufacturer’s packing.
1.15 If You have any queries, you can reach
us at our help desk at +91-98737-28842 or email us at support@sahicare.com.
Cancellation Policy:
1.16 You
can cancel the product(s) ordered in the Website/App within 12 hours of placing
the order. Orders once shipped
cannot be cancelled.
1.17 In
cases where www.sahicare.com is unable to
accept the order in cases including but not limited to non-availability of product or quantities
ordered by You or inaccuracies or errors in the
pricing information etc, www.sahicare.com reserves the right to cancel the order without
any liability to the
Company.
1. Product(s) ordered
are not for self-consumption but for commercial resale;
2. Multiple orders
placed for same product at the same address;
3. Bulk quantity
of the same product is ordered;
4.
Invalid address given in order details
5.
Any
malpractice used to place the order.
